At MASSRI PR LLC, we are dedicated to providing exceptional products and services to our valued customers. This Refund Policy outlines the guidelines regarding refunds for non-tangible, irrevocable goods purchased on our website, https://sanjuan901.com. By making a purchase on our website, you acknowledge and agree to the terms and conditions stated in this policy. We kindly request that you carefully review the service description before proceeding with any purchase.
As our products are non-tangible and irrevocable, we do not offer refunds once the product is purchased. This includes, but is not limited to, digital downloads, software licenses, access to online courses, and other electronic services.
In exceptional circumstances, we may consider refund requests on a case-by-case basis. Such circumstances may include:
a) Duplicate Charges: If you have been mistakenly charged more than once for the same product, please contact us immediately with the relevant transaction details. Our team will thoroughly investigate the issue, and if deemed appropriate, we will process a refund promptly.
b) Technical Issues: If you encounter technical difficulties preventing you from accessing or utilizing the purchased service, we encourage you to reach out to our dedicated support team within [24] hours of purchase. Kindly provide detailed information about the issue you are facing, and we will make reasonable efforts to resolve the problem. If we are unable to rectify the situation, we will assess the possibility of a refund.
If you have any questions, concerns, or require assistance regarding this Refund Policy, we are here to help. You can contact us by writing a letter to the following address:
MASSRI PR LLC 200 C. San Agustín, San Juan, 00901, Puerto Rico.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website, https://sanjuan901.com. We recommend reviewing this policy periodically to stay informed about our refund guidelines.
Please note that this policy pertains solely to refunds for purchases made on our website. For any third-party products or services, their respective refund policies will govern the refund process.
Thank you for your understanding and cooperation in regards to our refund policy.